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How cetar 4d Protects Your Privacy

When you open an account with us, your personal information—from your email and payment details to your account balance—stays secure behind encryption and access controls.

Encrypted account accessDANA, OVO, GoPay, QRIS payment data isolatedYour withdrawal history stays private
cetar 4d How cetar 4d Protects Your Privacy
PRIVACY QUESTIONS

How to Contact Us About Your Data

If you want to see what data we hold about you, request a correction, or ask us to delete information, reach out through any of these channels. Our support team responds within 24 hours on weekdays. You can also submit a formal data request through your account settings under Security & Privacy.

Team online

Email Support

Send a privacy request to [email protected]. Include your account username and a description of what you need. We reply with details or next steps within one business day.

Live Chat

Open the chat widget in your account lobby (bottom-right corner). Select 'Privacy & Data' from the menu. Our agents handle data requests Monday–Friday, 08:00–20:00 WIB.

Account Settings

Log in, go to Settings > Security & Privacy, and select 'Request Your Data' or 'Manage Consent'. You'll see your current privacy choices and can update them instantly.

DATA SECURITY

How We Keep Your Information Safe

Your account and payment information are protected by industry-standard encryption (TLS 1.3). We store passwords using one-way hashing, so even our team cannot see your login credentials.

Encryption & Hashing

All data in transit uses TLS 1.3 encryption. Passwords are hashed one-way; even cetar 4d staff cannot decrypt them. Account access requires two-factor authentication after login from a new device.

Access Control

Only certified security and fraud-prevention staff can view your personal information. Gameplay data, payment records and account details are logged and audited. Unauthorised access attempts trigger account freezing alerts.

Payment Isolation

DANA, OVO, GoPay and QRIS transaction details are stored in separate, hardened systems. We never share payment data with third-party analytics. Withdrawals are verified against your account history before clearing.

Incident Response

If a security issue is discovered, we notify affected players within 24 hours via email and in-app alert. Our response team freezes compromised accounts and forces password reset on next login.

Data Retention

Account information is kept as long as your account is active. After closure, personal data is retained for 12 months (for regulatory and fraud checks), then deleted. Gameplay history is anonymised after 24 months.

Policy Changes

When we update this privacy policy, we notify you in-app and via email at least 30 days before the change takes effect. You can review the old version in your account history and object to updates by contacting support.

Your Privacy Rights & Answers

Yes. Log into your account, go to Settings > Security & Privacy, and select 'Download My Data'. You'll receive a file with your profile, transaction history, gameplay log and device records within 48 hours. You can also email [email protected] to request the same information.

DANA, OVO, GoPay and QRIS transaction records are stored for 12 months after the transaction clears, then deleted. We keep a summary (date, amount, status) for 5 years for fraud prevention and regulatory compliance. Your account balance and withdrawal history are retained as long as your account remains open.

No. We do not sell or share personal data with external companies. Game studios (like Evolution for Live Dealer Lobby) receive only anonymous gameplay data—no names, emails or payment details. Third parties (payment processors, email providers) access only the data they need to process your transaction or send your notification.

Yes. Submit a deletion request through Settings > Security & Privacy > 'Request Account Deletion' or email [email protected] with your username. We delete personal data after 90 days, but keep anonymised gameplay records and payment summaries for 5 years where local law requires it.

We will contact you by email and in-app notification within 24 hours. If payment data is affected, we force a password reset, freeze your account temporarily and offer identity-protection services. You can also call our support line at the number in your registered email for immediate assistance.

Yes. We use cookies to remember your login, language preference and gameplay settings. Analytics cookies track which games you open and session duration so we can improve the lobby. You can disable most cookies in your browser settings, but some (security and login cookies) are essential and cannot be turned off.

Yes. Log in, go to Settings > Notifications and uncheck 'Promotional Email' and 'Promotional SMS'. You'll stop receiving game promotions and new-title announcements within 24 hours. Account notifications (withdrawals, login alerts, password changes) will continue because they're necessary for security.